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Our live game ops teams partner with development teams, assuming responsibility for the operational aspects of a game service. We provide integrated end user and development team support.
Live Operations Teams
Sleepy Giant brings an analytical and holistic approach to live game operations by partnering with studios to complement core game development with technology and services. We assume responsibility for infrastructure, player relations and building all non-game technology (billing, analytics, web and support tools). This is a long-term partnership that enables the studio to focus on game development without the distraction of building and supporting the tools and teams critical to the game’s success.
What are the responsibilities of the Live Operations Teams?
We work as an extension of your organization, collaborating on schedules and deliverables. Our live ops teams take direct ownership of the following:
Player Relations- Community Leadership
- Live Event Design, Management and Moderation
- In-Game Support
- Out-of-Game Support (including Technical Issues and Billing Management)
- All the non-game technologies
- Design and Development of Core Game Systems
- Design and Development of Data Management Systems
- Integration of 3rd Party Services (Facebook, YouTube, Email Campaign Management)
- Network Architecture, Design and Configuration
- Long Term Data Backup and Management
- System Configuration, Deployment and Maintenance
- Disaster Recovery
- Optimization, Performance and Scale
- 24/7 Infrastructure Monitoring
Contact us at bizdev@sleepygiant.com to discuss how we can support your project’s success.